Remember "Brandon, with Southwest Airlines"? If not, refer back to this story...
http://rottentatas.blogspot.com/…/i-luv-southwest-airlines-…
Here's the background story..... About a month ago, I was asked by "Allison" at Southwest Airlines to help them out with a training video on customer service. Naturally, being the shy, introverted person I am, I jumped all over it! We tried to coordinate schedules for several weeks and finally landed on today.
I arrived at the St. Louis airport at 1PM and was met by Allison, who granted me clearance into the gate area to film. I was told to dress business casual and to bring a roller bag as a prop. They had a sitting area set up with lights, cameras and a mic for me. I told Allison I wasn't much of an actress (clearly she hadn't seen me buy a pig on Truck Stop Missouri prior to this filming haha). She said it was fine... this is going to be more of a question/answer type deal talking about my experience with Southwest Airlines.
So we start shooting.... We chatted and I answered questions like:
"What has drawn you to love Southwest Airlines?"
"Tell me what customer service means to you..."
"When you think about customer service, is there any one experience you have had that stands out?"
Immediately I begin talking about "Brandon, with Southwest Airlines." Of course I do... He's the reason I rave about Southwest! "The most important thing is that you get better..." is what he said at the end of the voicemail he left for me when I wrote a comment on Southwest's customer service website asking to keep my A-List status for next year since I would lose it because the cancer and treatments would restrict me from traveling all year and earning my A-List for 2015.
Allison asked me question after question about my feelings and what impact just one person had on me. I couldn't stop talking! I even played the voicemail for them because I keep it on my phone and use it as a training tool at my hotels. What a great example of an impactful, personal "WOW" moment and what we should be doing everyday at our hotels.
The interview was winding down and Allison was talking with the cameraman about other shots he'd like to get while I'm there to make the training video. While they're collaborating, a man approaches holding an envelope and stares at me. Awkward. I smile and say, "Hi".
He replies, "Hi, I'm Brandon, with Southwest Airlines." And now I'm a blubbering mess :')
#LUVSoutwestAirlines #2015AList #SouthwestAirlines #SouthwestHeart #LUV #Ellen #TheEllenDegeneresShow #EllenDegeneres
http://rottentatas.blogspot.com/…/i-luv-southwest-airlines-…
Here's the background story..... About a month ago, I was asked by "Allison" at Southwest Airlines to help them out with a training video on customer service. Naturally, being the shy, introverted person I am, I jumped all over it! We tried to coordinate schedules for several weeks and finally landed on today.
I arrived at the St. Louis airport at 1PM and was met by Allison, who granted me clearance into the gate area to film. I was told to dress business casual and to bring a roller bag as a prop. They had a sitting area set up with lights, cameras and a mic for me. I told Allison I wasn't much of an actress (clearly she hadn't seen me buy a pig on Truck Stop Missouri prior to this filming haha). She said it was fine... this is going to be more of a question/answer type deal talking about my experience with Southwest Airlines.
So we start shooting.... We chatted and I answered questions like:
"What has drawn you to love Southwest Airlines?"
"Tell me what customer service means to you..."
"When you think about customer service, is there any one experience you have had that stands out?"
Immediately I begin talking about "Brandon, with Southwest Airlines." Of course I do... He's the reason I rave about Southwest! "The most important thing is that you get better..." is what he said at the end of the voicemail he left for me when I wrote a comment on Southwest's customer service website asking to keep my A-List status for next year since I would lose it because the cancer and treatments would restrict me from traveling all year and earning my A-List for 2015.
Allison asked me question after question about my feelings and what impact just one person had on me. I couldn't stop talking! I even played the voicemail for them because I keep it on my phone and use it as a training tool at my hotels. What a great example of an impactful, personal "WOW" moment and what we should be doing everyday at our hotels.
The interview was winding down and Allison was talking with the cameraman about other shots he'd like to get while I'm there to make the training video. While they're collaborating, a man approaches holding an envelope and stares at me. Awkward. I smile and say, "Hi".
He replies, "Hi, I'm Brandon, with Southwest Airlines." And now I'm a blubbering mess :')
#LUVSoutwestAirlines #2015AList #SouthwestAirlines #SouthwestHeart #LUV #Ellen #TheEllenDegeneresShow #EllenDegeneres
