Tuesday, November 24, 2015

LUV Crushin' on Southwest

One thing I'm honestly going to miss about leaving my job that travels so much, is being on a Southwest plane 5-6 times a month. People, if you're flying any other airline, I'm telling you... You're missing out. 

If you don't remember this story about an amazing experience from an amaze-balls airline, refer back to my two blog stories before watching the video:

I LUV Southwest Airlines as Much as I Hate Cancer: http://rottentatas.blogspot.com/…/i-luv-southwest-airlines-…

This is Brandon with Southwest Airlines.... AGAIN!: http://rottentatas.blogspot.com/2014/12/blog-post.html?m=1




Tuesday, September 29, 2015

Now that's kinda effed up....

You know what's weird about cancer? For me, it's been.... Brace yourself and keep reading before you call me batshit crazy....

It's been a blessing

And I don't mean it in that loose annoying way that everyone describes everything on Facebook as "a blessing". Rather, I mean it in a "holy shit thank God I woke up on the right side of the dirt and by the way, I've taken way too many things for granted" kind of way. 

I was sitting today at Missouri Cancer Associates for my regular check up and blood work, hoping for another clean bill of health and for Dr. Mary to tell me again how my trigger finger is not caused by "internal stuck ligament finger cancer" when it really hit me. *side note... I should be a doctor with all of the self-diagnosing I've done the last 21 months.
I wish I could say that it wouldn't have taken cancer for me to realize what's really important, but I think I'd be lying. My one goal thru cancer (besides seeing the other side of it, "obvs"... That was for my KD Hi/Lo gals 😂) was to educate people on what really goes on in a straightforward, unfiltered way and hopefully not freak too many people out in the process. And to not be a Debbie Downer about it unless I downright felt like I was crawling out of the ass end of a train wreck. Then down Debbie went. 

Now that I'm "healthy" and not taking anymore liquid drips of chemo, my brain is starting to process everything. It's a crazy thing your brain goes thru as you're mourning the loss of sickness. Okay, you think I'm going cray cray again... But hear me out. I should be happy and joyous! Don't get me wrong... I am. Very much so. But there's this big crazy void (loss) still left in you after you hear those magical words, "No Evidence of Disease" that you still have to confront, and if you don't, you'll be stuck with a sad memory that could indirectly drive your behavior and your decisions. 

Cancer is dead... A year of my life was put on hold because of cancer. But I've never really mourned the loss (death) of cancer and focused on how it impacted my family, my future and me. I mean, I've talked about it, but for some reason, it really just hit me sitting there, at that moment, in the very place I spent every 3 weeks of my life for over a year.
As my husband always says, after explaining something for darn near 20 minutes, "Long story short..." here is a list of things (in no particular order) that has made me realize that cancer was a BLESSING to me... and is currently guiding me thru the mourning process of letting the shitty part of cancer die so that I can refill that hole with things that make me happy. 

My hope is that you'll be able to take just one of these and apply it to your life.... So that you can be that person that figured it out BEFORE you, God-forbid, HAVE to. 

1. I want to work to live... Not live to work. 

2. My husband is the real Superman.

3. When your parents cry, it hurts worse than a bi-lateral mastectomy (which was excruciating).

4. I now make a conscious decision to remove stress and drama from my life if and when I can control it. Ain't nobody got time fer dat! 

5. I actually DO have time to sit and listen to my rambling kids. And they love hugs. I'm not in as much of a hurry as I seem to think I always am. 

6. That being said... Our life is a crazy 3-ring circus on wheels. But we chose it and we'll take it one ridiculous act at a time. Again, it is what it is.... Not gonna change by stressing about it. 

7. Having cancer is like being inducted into a shitty little fraternity where you meet amazing people who are instant friends and text buddies. And sadly but wonderfully all at the same time, I've reconnected with old friends who I haven't spoken to in decades, who are part of the same crapbag cancer frat. 

8. I've never been the type of person to get offended at the drop of a hat.... But I'm REALLY, even MORE SO, not the "get offended'" type since cancer. In fact, if anything, I find myself dizzy from all the eyeball rolling I've been doing at people who have to be offended about anything and everything. I don't have the time or energy to get all worked up about silly things I can't control... Like whether or not Bruce Jenner wears panties or boxer briefs. 

9. We don't get to church enough... But we will again when the 3-ring circus breaks for intermission. What I love most about the strength of my faith, is that my God is not just at church for me. He's on my back porch with me, staring at the lake, enjoying a cuppa Joe with my husband. He's with me on a river tubing down the Jack's Fork with my boys. And He's at a Def Leppard concert with me and the best friends I've known since I was just a kid. 

10. (I hate uneven, dangling numbers, so I had to end on 10 - I said I'd control stress and drama... But I'm never going to NOT be Type-A). If you hung all the way in there with me thru this very long "long story short", then I'll leave you with this.... Life has zero guarantees. Love with all your heart and soul. Don't put up with any bullshit from anyone. Say a cuss word once in a while, take risks, let things go and by golly, go get that boob job you've always wanted if it makes you happy! Peace out, Go Tigers and f*ck you, cancer!

Tuesday, March 17, 2015

Last LAST Chemo - Bittersweet

March 16, 2015

"You must be so happy this is your last chemo!" said one of the nurses. 

Am I happy? This is a weird feeling. Happy but sad? How can I be sad about not getting more chemo? I'm feeling a little cray cray right now. But I know what it is... These doctors and nurses have made this crazy journey one that I'm actually sad leaving. That's messed up. And pretty effing special. 

How can I ever thank you enough for saving my life, Dr. Mary S. Muscato and my favorite male nurse Daniel Yung?
Danny, you were my very first chemo stick (ouch!!) and my very last (OUCH!! Seriously, you haven't figured out in a year how to make that not hurt? But Nurses Erin and Ronda can?? What gives?). Thanks for the ride, you guys 

One last stick. Yeeeowwwiiee
— with Daniel Yung at Missouri Cancer Associates.
 
 

Serenade by My Irishman

March 14, 2015

You know what's better than getting one of your favorite songs (Hallelujah) serenaded to you by one of your favorite Irishmen (Liam Aherne) with your favorite Irish band (Napper Tandy) in your favorite pub (Fado Irish Pub) run by two of your other favorite Irishmen (Tom Dowd and Kieran Aherne) in one of your favorite cities (Sweet Home Chicago) on one of your favorite holidays (Paddy's!) with over 30 of your favorite family and friends?

Nothing. 

Words can't express how I am so so so thankful and so so so blessed.

A "Flip Cancer the Bird" Kind of Flipagram

March 13, 2015

Screw last year and ‪#‎FCancer‬ - it's time to party like a rockstar! ‪#‎StPatsChicagoSweetSixteen‬ 

 

Colors, Colors, so many Nipple Colors!

February 19, 2015

"Hey Moya, what's your plan for today?
"Oh, typical day...I think I'll throw in a load of laundry then go choose a nipple color from the nipple color swatch."

No-go on the black and gold or 8-ball, BTW. I'm pretty sure my plastic surgeon didn't want his name tied to that...
— with Mark Brown at University of Missouri Hospital.

Knock the Dust Off

February 8, 2015

Dug the ol' wig out that I think I wore for a week last year. Man I miss my long hair!!!!!


 

St. Pats Sweet Home Chicago

February 7, 2015

Mark's official invitation to our 16th Annual St. Pats in Chicago!


Back to the Future

February 6, 2015

Yuck!!! A Timehop that I'm happy to be a year away from.

In the words of the eloquent Ricky Bobby, "Thank you, '... 8 pound, 6 ounce newborn infant Jesus, don’t even know a word yet, just a little infant and so cuddly, but still omnipotent. Thank you for all your power and your grace, dear baby God. Amen.'"



Monday, January 26, 2015

She ain't got no hair....

What difference a year makes. 

When I was bald, I would look in the mirror and after a while, it didn't even phase me. Now, looking back.... OMG!!!

Thursday, December 11, 2014

"This is Brandon, with Southwest Airlines"...... AGAIN!

Remember "Brandon, with Southwest Airlines"? If not, refer back to this story... 

http://rottentatas.blogspot.com/…/i-luv-southwest-airlines-…

Here's the background story..... About a month ago, I was asked by "Allison" at Southwest Airlines to help them out with a training video on customer service. Naturally, being the shy, introverted person I am, I jumped all over it! We tried to coordinate schedules for several weeks and finally landed on today. 

I arrived at the St. Louis airport at 1PM and was met by Allison, who granted me clearance into the gate area to film. I was told to dress business casual and to bring a roller bag as a prop. They had a sitting area set up with lights, cameras and a mic for me. I told Allison I wasn't much of an actress (clearly she hadn't seen me buy a pig on Truck Stop Missouri prior to this filming haha). She said it was fine... this is going to be more of a question/answer type deal talking about my experience with Southwest Airlines.

So we start shooting.... We chatted and I answered questions like:
"What has drawn you to love Southwest Airlines?"
"Tell me what customer service means to you..."
"When you think about customer service, is there any one experience you have had that stands out?"


Immediately I begin talking about "Brandon, with Southwest Airlines." Of course I do... He's the reason I rave about Southwest! "The most important thing is that you get better..." is what he said at the end of the voicemail he left for me when I wrote a comment on Southwest's customer service website asking to keep my A-List status for next year since I would lose it because the cancer and treatments would restrict me from traveling all year and earning my A-List for 2015. 

Allison asked me question after question about my feelings and what impact just one person had on me. I couldn't stop talking! I even played the voicemail for them because I keep it on my phone and use it as a training tool at my hotels. What a great example of an impactful, personal "WOW" moment and what we should be doing everyday at our hotels.

The interview was winding down and Allison was talking with the cameraman about other shots he'd like to get while I'm there to make the training video. While they're collaborating, a man approaches holding an envelope and stares at me. Awkward. I smile and say, "Hi".
He replies, "Hi, I'm Brandon, with Southwest Airlines." And now I'm a blubbering mess :')






‪#‎LUVSoutwestAirlines‬ ‪#‎2015AList‬ ‪#‎SouthwestAirlines‬ ‪#‎SouthwestHeart‬ ‪#‎LUV‬ ‪#‎Ellen‬ ‪#‎TheEllenDegeneresShow‬ ‪#‎EllenDegeneres‬

Tuesday, November 4, 2014

The Girls' Arrival!

I get to meet my twin girls today! 

Names are Boo and Bee Brown
Born November 3rd at 9:05am
Weight: 400cc
Length: Much longer than their older sisters
Mom is doing great. A bit sore but resting and recovering. There will be no newborn pics.


Post Cancer Fashion

November 3, 2014

I've never claimed to be a fashionista, but this could very well be the next Lady Gaga Red Carpet Wear??  I mean, it's no bacon dress but still ace wrap makes a pretty cute halter top??








Where the Hell are my Feet??!

November 3, 2014 (post-surgery)

Shit-dogs!!!!! This is my view as I'm laying down in my bed. That giant mound had BETTER be all dressing and wrap!!!!!! I specifically reminded my surgeon to NOT talk to Mark Brown after I went out cold. I'll find out tomorrow when the dressings come off!!!

The Most Interesting Lashes in the World

November 3, 2014 

"I don't always wear makeup during tata reconstructive surgery, but when I do, I use my Younique 3D Fiber Lash Mascara.... on just one eye so the nurses will ask me about it. And then I'll sell them some."  (www.MoyasMascara.com)

#capitalize


Love Notes to My Surgeon...

November 2, 2014 

Prepping for Surgery....
Homemade Surgery-Pasties!
#nomorerottentatas






Thursday, October 9, 2014

On the First Day of Cancer, My True Love Sent to Me.....

Have you had this happen to you?  ... that awful moment when your friend or family member tells you, "I have cancer."  You immediately go into "I want to help" mode but don't know where to start?  

Recently, one of my best friends, Nikki, reached out to me and let me know that her sister in law was just diagnosed with breast cancer.  I hate hearing of new cases, especially of those close to me.  She asked me for suggestions on what to buy or what to do to help her SIL.  Since this is still so fresh in my life, I was able to immediately come up with a list that was helpful to me during the time that I was diagnosed, taking chemo, post surgery and even now, post cancer.  She, being a blogger and social media goddess that she is, asked me to publish this list in hopes of helping others who are wondering and Googling the same question.   Face-palm... duh.  Why didn't I think of this???  Must be the residual-chemo-brain....

So here it goes.  These are 16 of my own personal "Moya's Favorite Cancer Things" (I should have my own show like Oprah and Ellen and their "favorite things") that my friends and family did for me that was priceless and most valuable to my family and me while I battled cancer:


1. Meals - I didn't think I needed meals, but they turned out to be a lifesaver. What it did was allowed us the time, as a family, that we needed to be together and hold things together instead of always thinking of what to make for dinner. I was so appreciative when it was forced it upon me by the same friend that asked that I publish this list.  There are several sites out there that help you set something like this up and it's all done thru email.  My personal fav is www.mealtrain.com.

2. Someone at each treatment with me - The nurses always teased me that I always brought an army with me at treatments but they said it was fantastic.  I will say, though, that you should be careful how many people come and just be mindful of the other patients receiving chemo, especially those who didn't bring anyone to sit with them.  Since my treatments were 4-5 hours long, staggering visits during that block of time was helpful. This was also something that was prearranged by my dear friend, Danette.



3. Hats of all kinds -
Don't buy "normal" hats that you'd find at your local stores. They aren't designed for chemo patients. They don't come down in the back far enough and half your bald head ends up showing. I got all of mine from www.HeadCovers.com.  My personal favorite was the "gathered newsboy" hat (pictured below). But the newsboy style in general is really cute. Also get some sleep caps or ones you can just wear around the house. I always had one ready for the SECOND I stepped out of the shower.  The "chemo-do" is not exactly warm.  BRRRR!!!!!



On the same line of hats, I had a wonderful friend from high school whose mom made me some fun do-rags! I LOVED these things!!  The best part was that they were handmade and personalized.  Go Mizzou! And thank you, Deonna and Mrs. Lemasters!



4. Decorative Silk/Cotton Scarves - Mainly for dressing up (again, get them from
www.HeadCovers.com or make sure they are long enough to tie whilst covering the entire head).
  


5. Hoodies - I lived in these. Your head gets really cold and makes your body really cold. I wore these even thru the summer.



6. Fuzzy warm blankets -  I just can't stress this enough...  

Chemo  =   Freeze. Your. Ass. Off.
I had received so many blankets. But I had them in every room and even kept one in my car for long rides or chemo days.  My absolute favorites were the "no-sew" fleece kind that people make by tying the pieces together.  They're super simple to make, you can personalize the fabric and they are sooooooo fuzzy warm!

University of Missouri Tigers Fleece Tie Blanket - Mizzou No Sew - College Quilt - Minky Fabric, Material - Custom Made - ANY Size - Gift

7. Fuzzy warm socks (feeling the fuzzy theme going on, here?) - My feet were (and still are!) like popsicles!!  This little piggy went to the market... this little piggy and 8 others accidentally got stuck in the walk-in freezer at previous said market!


8. Comfy button down shirts for mastectomy - This one is good for breast cancer patients.  I wasn't able to lift my arms after my double mastectomy, much less MOVE them.  


9. Cups - My good friend, Diana, gave me a bunch of tumbler type cups with straws. I used those A LOT and kept them bedside.  You take so many pills while you're on chemo that it's sometimes just easier to keep everything by your bed.


10. Money - My Kappa Delta Sorority Sisters did this for me and I was speechless.  Never would I have ever asked for money to help with medical bills, but never was I ever more grateful to receive it!  The ring leader of the group, one of my former KD House Roomies, Marcy, put out a private message to all of my sorority sisters who are on Facebook, asking if anyone would be interested in contributing to a "Beautification Fund" for me.  I could use this money for whatever I wanted, but they wanted me to feel pretty and comfortable.  As I'm writing this, emotions are all over the place all over again.  
There are several websites out there that can help you set up a donation site to collect money.  One example of a site that serves that purpose is www.GoFundMe.com

11.  House Cleaning -  There is a service called, "Cleaning for a Reason."  It is a cleaning service that caters specifically to cancer patients.  After you fill out the application (you need to also have a letter from your oncologist stating you are a cancer patient), you could qualify for a free house cleaning once a month for 4 months.  My friend, Tina, from high school, who also battled cancer, owns a cleaning company and told me about this. This is the link:  www.CleaningForAReason.org

12. Little Pink House of Hope - Another good friend, Aimee, told me about this site.  It is an opportunity for chemo patients and their families to go on a retreat (aka vacation / getaway from all the cancer crap). They pick families every year to get a free retreat to one of their locations. Check out the site and read the story behind the lady who started it. I didn't sign up for it initially. Every time I thought about it, I just kept putting it off thinking "I don't need this.... This should be for terminal patients." But then one day I thought, "Screw it... My family has gone thru hell. We deserve a shot at it too." But by then it was kind of too late, as they already made their selections for the year.  But it's a great opportunity for others going thru it!  The website is: www.LittlePink.org

13.  Earrings - I used to wear earrings a lot as a teenager but as I got older, they just seemed like a big pain in the rear.  However, when you lose your hair, you need anything and everything to keep you looking like a girl.  Earrings were my best friend!  Long, dangly ones, hoops... lots of hoops, silver ones, gold ones, big ones... you name it, I wore it!

14.  Good Eye Makeup - Kind of like the "Chemo makes you cold" thing.... Baldness makes you not look like the woman you naturally look like with hair.  So... that being said, I wore so much eye make up that prostitutes were practically asking me for makeup advice.  

15.  Special Mascara - My sweet friend and sorority sister, Tracy, sent me some Younique brand 3-D Lash Mascara.  This stuff is UH-MAZING!!  Side note:  Chemo made my eyelashes very thin and short.  I didn't lose ALL of my lashes, but I did lose most.  Now that they are growing back, they are still wimpy wimpy wimpy.  This Younique mascara literally adds fibers to your lashes, giving them volume and length like you won't believe. My lashes are amaz-BALLS now!!!  In fact, I loved it so much that I joined Tracy's team and am now selling this cancer/chemo must-have. Check it out.... :  www.MoyasMascara.com



I'll leave you and end this list with my personal favorite...

15.  Face Paint - Okay, let's face it.  Cancer sucks.  But when on earth will you ever have the chance to have a bald head again??  I mean, nobody really ever chooses to shave their hair off (as a woman... unless you're Britney Spears and going thru a young-life crisis).  I saw this as an opportunity to play that cancer card and play it loud and proud!  Hey, it got my friends and me down to the St. Louis Cardinal's dugout to meet Joe Kelly, after all.  My only regret is that I waited until I was already done with chemo to start capitalizing on my bald head.  Make sure you buy the kind that is water-based (not oil-based) and dries.

I say, "Paint that beautiful, bald noggin and for God's sake, make it worth it while you can!" (I DO have to credit my Joe Kelly-obsessed friend, Beth, for this grand idea!  Oh, and my very artistic hubs, Mark, for the paint job.)
 




#holybutchcut

Er.... So I'm traveling this week and forgot a comb. Sadly, and thankfully, my eyelash comb did just the trick. 


Wednesday, September 24, 2014

16 Weeks Post-Chemo Intel...

I should say post-HARSH-chemo. I still have to take a maintenance chemo (Herceptin) until February. Thankfully, there are little to no side effects (that I know of, at least) from the Herceptin. 

But there's plenty of other things going on.....

1. I currently take Tamoxifen, which is a hormone blocker. My particular type of breast cancer tested positive for the estrogen and progesterone hormone receptors, meaning we know that hormones fed my tumor. So... 10 years of daily oral Tamoxifen pills it is!

2. These "expanders" are obnoxious. I gave you some insight as to what they feel like in your pits in a previous post... Here's what they feel like from the front. 
     a. Put on a sports bra that is 6 sizes too small.  For you    
         men, just grab your wife's sports bra. 
     b. Take an ace bandage wrap and wrap it very tightly 
         around your chest 5 times. 
     c. Give it one more tug for an even tighter fit. 
     d. Go to your refrigerator and grab 2 grapefruits (the less 
         ripe the better). 
     e. Fit the grapefruits into your sports bra, emulating 
         boobs. 
     f. Once again, tug on the ace wrap to tighten once more
         until it hurts. 
     g. Now try to take a full breath or sleep on your tummy 
         or side....
     h. Wear that for 4 months until you swap out for 
          squishies (that's November 3rd for me! Yay!)



3. I have developed "trigger finger" and major stiffness in my joints (mainly my hands and feet) from what I am convinced is because of the Tamoxifen. When I clench my fist, my middle finger that I jammed in gymnastics in 6th grade sticks. 


It's just too bad it doesn't stick the opposite way! I could really have fun with that... "What, I'm SORRY, boys! I can't help it! Now go clean your damn rooms and leave me alone already!!" (insert reverse trigger-finger...)

4. My memory is forever gone and ruined. I've done that, "Heyyyy!! How are YOU??" thing in grocery stores when people I know I've met say "hi" to me. Then, like a big fat stalker, I take a sneaky picture of the person and text it to my friend who I'm SURE knows that person, asking who the hell they are. PUH-thetic. 

5. I'm a little annoyed... Okay, no. Let's just call a cat a cat here. I'm REALLY annoyed that the hair on my body is growing faster and longer than the hair on my head!!!  You don't have to use your imagination... it's what you think.

6. Speaking of cats (this has nothing to do with chemo, but remember how I said my memory is bad? Well, my attention span is even worse...). The other day, Alex and I walked into the house after we came home from his Karate class and he asks, "What smells like cat??"
Without even thinking, I said, "It's our Chinese food we ordered..." Oh. That was weird.  meow.

7. I've been really worn out going back to work and working a full day. This frustrates me to no end. I'm used to go-go-go and this is supposed to be the downhill cruise, so to speak. I saw my oncologist and demanded that she tell me the date when I'd feel better (I know...). She said, likely 6 months after my surgery (which was June 3rd) since I also had some pretty rough chemo, a sinus infection and an additional crazy accidental-port-line-losing surgery. 

Erg. I cried, she prescribed me an antidepressant, I filled the RX then tossed it into the trash. Later that night, I found just what I needed (instead of an antidepressant, I self-diagnosed myself like I like to do, and determined that I needed an anti-frustration fix instead). My good friend from childhood, who was visiting from out of town, walked into my home and presented the perfect "anti-pissed-off" remedy (which she magically pulled out of the trunk of her car!  My kind of gal... and car). 



Now THAT'S what I'm talking about. I'm almost positive this is how alcoholism starts. But I'm no quitter - Cheers!




Wednesday, September 10, 2014

I LUV Southwest Airlines as much as I HATE Cancer...

Or maybe more appropriately titled,
"This is Brandon, with Southwest Airlines...."

I was diagnosed with Breast Cancer on February 3rd. I travel a LOT for work. I love traveling. Part of the reason I love traveling is because I ONLY fly Southwest Airlines and LUV them for the exact reason I'm posting this "Voicemail" I received back in March.  And by LUV them... I mean I purposely avoid flying other airlines.  My home office is in Madison, Wisconsin and I go there quite a bit.  Southwest doesn't fly to Madison (erg! I wish!), so I'll fly to Milwaukee and rent a car and DRIVE the 1.5 hours to Madison to avoid flying any other airlines.  THAT'S how much I LUV Southwest Airlines.

After telling my boss about my cancer, he immediately "grounded" me from traveling so I could focus on my treatments, my health and my family. I equally LUV my company (of almost 19 years now) to the moon and back, but the thought of not traveling anymore (in addition to not being able to see my teammates and work with them in other states) immediately made me think.... "Crap. I'm going to lose my A-List Status with Southwest Airlines for next year, now.  And crap... I won't earn any miles this year to use for a family vacation."

I immediately got sad about that (and in case you were wondering, yes, I was more upset at the time about that, than my cancer... I know, dumb). 

After sitting on it for about a month of "not traveling", I signed into my Southwest Airlines Rapid Rewards account and stared at it, sad once again, thinking, "I would've earned about 17,000 miles by now."

I saw a "Contact Us" section and thought... Sure, what can it hurt?  I clicked on the "Email Us" link on the Customer Service page and wrote my letter, fully expecting a "Sorry... Can't help you." reply in the nicest fashion that Southwest has, which still wouldn't bother me, because I knew at the very least, Southwest would respond, even with bad news (unlike any other airline who could give a rip). 

My "comment" went something like this:

"Hi, I was recently diagnosed with Breast Cancer and have been "grounded" from traveling until late fall. I will lose my A-List status for next year and my opportunity to earn miles this year. Would you consider allowing me to keep my A-List Status for next year? This fall I should be back on my regular schedule. 

Best,
Moya Brown"

I got the typical, "We've received your email and will be in touch soon." auto-response and thought nothing more of it. Like I said, couldn't hurt to try. 

Literally, later that day I received a phone call on my cell phone from a number in Texas that I didn't recognize. It was "Brandon, with Southwest Airlines."  Uh??!! Wait... I expected an email saying "Sorry...", but I get a PHONECALL?? From a real, live person?? 

SHUT THE FRONT DOOR!!

Okay, you had me at "Hi there, this is Brandon, with Southwest Airlines."

We talked thru my current situation and he listened to my every word. He assured me that he would do his best to help me achieve my request, but he couldn't guarantee anything right away. I was still just happy to get a call??!! "Brandon, with Southwest Airlines" asked me to fax him a note from my doctor on the cancer center's letterhead simply stating my inability to travel until late fall and he would "take it from there."  He said to call back at the end of the year to "...see what we could do" and then we hung up. 

Still amazed and in shock, I requested the letter from my oncologist and faxed it over to "Brandon, with Southwest Airlines" as soon as I received it. Once again, I thought to myself, "Okay, that was done... I guess I'll just see what happens at the end of the year."

Then later that day after a few conference calls, I noticed a missed call on my cell and listened to the voicemail...



Now, I don't know what will even come of all of this when I call back in December, but even if it's nothing, I won't care.  The fact of the matter is, the REASON Southwest Airlines is still in business is because they CARE.  And let's face it... if all other airlines could learn something from Southwest... it's this: 

They LIVE The Golden Rule...  Do unto others as you would have them do unto you.  In other words, hey... let's just be a NICE PERSON.

You nailed it, Southwest Airlines (and "Brandon, with Southwest Airlines").  I'm STILL and even MORE so now, a lifer.